买家之声
本文记录和汇总了出现在 Voice of the Customer 版块上，买家关于产品的负面反馈。
如果用户反馈的内容是关于产品复杂、用户不会使用或难以操作的情形，卖家可以根据 Order ID 和买家信息，通过后台信息工具跟买家取得联系和沟通，尝试给买家提供必要的技术支持或者使用帮助。
Send message to Anne
- Select contact reason
Confirm order details Ask your customer a specific order-related question prior to shipping their order.
Coordinate large or heavy item shipping Contact your customer to arrange delivery of the order or confirm contact details needed to complete delivery.
Send Invoice Message Template Send the customer an invoice for the order.
Courtesy refund Offer a full, courtesy refund or replacement item.
Notify of a problem with shipping your order Notify your customer there was an unexpected problem with shipping their order. Popup closed
Other Ask your customer for clarification for a topic not covered by another contact reason.
但是也有不少的亚马逊用户选择不接收平台发送的信息，这时候卖家就不容易通过平台跟买家取得联系了。
This buyer has opted out from receiving non-critical messages.
这种情况下，我们收集起来的买家反馈，可以通过自己的官网或者社媒向用户进行广播式沟通。对于频频出现的问题反馈，有必要做出清晰的解释和回应。
Sound Rise II
SFQ-16
Returns
Order ID: 112-7999721-0230649 Return authorized date: 12/17/2024 I cannot set the alarm as FM radio. It only beeps/“chimes” when alarm goes off. I checked the directions and started from beginning set up 3 times. This is very frustrating as the sound quality of this clock radio is the best I've found. This is the 5th clock radio in the past year.
Order ID: 111-8476355-0796259 Return authorized date: 12/10/2024 Tried to make it work. Even the time is three minutes behind. Never got the wakeup to work at all.
Other sources
Order ID: 112-0336142-2998644 Radio quality not as good as the description
SFQ-16WT
Other sources
Order ID: 113-8595419-4756264 The image and the product itself was not the way I thought it would turn out.
Sound Spot II
Charge Rise II
SFQ-20
Returns
Order ID: 111-3651926-7305021 Return authorized date: 12/21/2024 It's defective - does not charge our phones and alarm does not work
Order ID: 112-9073305-5548243 Return authorized date: 12/19/2024 Does not charge
Order ID: 112-8813804-0423404 Return authorized date: 12/18/2024 The clocks do not keep correct time. I used them for only one night and both were •.
Order ID: 111-3765896-1142617 Return authorized date: 12/13/2024 Would not charge my phone during the night so I don't want them worthless product
Order ID: 111-1257411-3318649 Return authorized date: 12/5/2024 Lights flickered and then stopped working completely within hours of taking out of the box
Other sources
Order ID: 112-1000473-7434654 Item delivered is not stable
Order ID: 113-2765373-2854652 Item delivered was of low quality
Order ID: 111-5944329-3885856 The display on the phone app doesn't dim.
SFQ-20W
Returns
Order ID: 112-4867063-8943468 Return authorized date: 12/18/2024 Does not charge my phone
Order ID: 114-1448458-3383464 Return authorized date: 12/7/2024 product wiggles when putting on a flat table
Reviews
Non- intuitive Very difficult to program. Hard to use in every day use as alarm clock.
Other sources